rumdolls

FAQ

Which payment methods do you offer?

We accept the following payment types:

Credit Card (Visa, Mastercard, American Express)
Debit Card (Visa, Maestro)
PayPal
Bank transfer
Chinese Yuan ( Via Wechat or Alipay )

All our payment methods are fully secure. All personal information (such as payment information, email and address) and payment details are protected by encryption and by an additional authorisation process.

Credit Card/Debit Card

Your credit or debit card will not be charged until your goods leave our warehouse. When adding a new card, you can select to save your card details for future purchases.

PayPal

If you choose PayPal, you can transfer to our account: lyradonald@gmail.com. If you don't have a PayPal account, you can create an account during the ordering process. Please note that we do not accept payment from USA PayPal accounts.

Bank transfer

Please be sure to include your order invoice number in the payment reference field when you enter the information for your bank transfer. Please transfer the balance to the following account:

W T

Account Number: 90239984

Sort Code: 40-17-57

Bank transfers can take 1-3 working days to process. Your order will be released to our warehouse for processing once the payment is booked in full.

Chinese Yuan

If you want to pay in RMB, you can add our customer service on Wechat: RumpetUK

In individual cases or depending on the delivery method selected by the customer, Rumdolls will accept only certain types of payment.

When my order can be shipped?

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Free shipping for orders over £55（Mainland UK only).

Please note all shipping costs (from £5 ) and any return or collection costs to return a cancelled order are at the cost of the customer and will be deducted from any refund.